Shipping policy
Please read carefully before placing your order.
1. PRODUCTION & SHIPPING 📦
- Made-to-Order: We don’t do warehouses. Every piece is a limited-run item crafted specifically for you after your purchase.
- Processing Time: Quality takes time. Please allow up to 14 business days (Mon–Fri) for your order to be processed and crafted. Weekends and holidays are not included.
- Tracking: You will receive a tracking link via email the moment your order ships. Once it leaves our hands, delivery speed is determined by the carrier (USPS, UPS, or FedEx).
2. FINAL SALE & NO REFUNDS 🚫
- All Sales Are Final: Due to the custom, small-batch nature of our products, we do not offer refunds, returns, or exchanges for any reason, including "change of mind" or buyer error.
- No Changes: Once an order is placed, it is locked in. We start production immediately, so no cancellations, edits, or address updates are possible.
- Customer Responsibility: Please double-check your shipping address and our sizing guides before checkout. We are not responsible for typos or deliveries to the wrong house.
3. DELIVERED, LOST, OR DAMAGED? 🕵️
- Proof of Delivery: If the carrier marks your package as "Delivered," it is officially off our hands. We do not refund or replace orders with confirmed delivery.
- Lost in Transit: If your package is lost before being marked delivered, please file a claim directly with the carrier.
- Damaged or Incorrect Items: If we sent the wrong item or it arrived damaged, please email us with your order number and clear photos within 3-5 business days. We will work quickly to make it right with a replacement.
By completing your purchase, you agree to these terms
BY PURCHASING, YOU’RE DOWN WITH THESE TERMS.